CONDITIONS OF RETURN
RMA numbers are only valid if the following conditions are adhered to:
1 . Goods must be received by Trustco within 7 days of the RMA number being issued.
2. All items returned must state clearly the RMA number issued by Trustco Plc. Our returns department will reject any items returned without this number, and all consequent costs will be the responsibility of the customer.
3. All items returned for credit MUST be in PRISTINE condition, complete with all original packaging, bags, manuals etc. Products must be packed inside an outer box (to protect the product and its original packaging). Under no circumstances must any markings, tape or labels be put on the product or its packaging. Any software must be unopened.
4. It is the customer’s responsibility to obtain a collection receipt from the carrier for all items collected by Trustco Plc.
5. The customer will pay a restocking fee if goods are returned without fault or if wrongly ordered by the customer. The restocking fee will reflect any charges incurred upon Trustco Plc in returning the goods to the manufacturer or supplier. The restocking fee will be £30 or 20% of the item cost, whichever is greater.