Everyone at Trustco works hard to build lasting relationships with our clients and is committed to listening to feedback in order to improve our solutions and processes.

Commitment to quality

Established in 1998, our ongoing positive customer feedback is one of the reasons we have recently achieved the ISO 9001:2008 certification.

 

This independent audit reflects our professional attitude towards business and our ongoing commitment to quality and our customers.

 

We strongly value your comments and take measures to improve our services based on customer feedback.

Customer feedback: May 2017

100% of responses said our ‘Account management’ and ‘Account management availability’ is ‘very good’ or ‘good’.

 

94% of our customers said we were competitive or better value than our competitors.

Customer service

We regularly monitor customer feedback through our customer satisfaction surveys which consistently tell us that our customers:

 

  • Get a quick response from us
  • Feel we are suggesting the right product for them, not us
  • Appreciate having a single point of contact
  • Like our fast quote turn-around

If you‘d like to get in touch with any suggestions, please email us at info@trustco.co.uk