Everyone at Trustco works hard to build lasting relationships with our clients and is committed to listening to feedback in order to improve our solutions and processes.
Commitment to quality
Established in 1998, our ongoing positive customer feedback is one of the reasons we have recently achieved the ISO 9001:2015 certification.
This independent audit reflects our professional attitude towards business and our ongoing commitment to quality and our customers.
We strongly value your comments and take measures to improve our services based on customer feedback.
We regularly monitor customer feedback through our customer satisfaction surveys which consistently tell us that our customers:
- Get a quick response from us
- Feel we are suggesting the right product for them, not us
- Appreciate having a single point of contact
- Like our fast quote turn-around
Customer feedback: June 2018
100% of responses said our ‘Account management’ and ‘Account management availability’ is ‘very good’ or ‘good’.
88% of our customers said we were competitive or better value than our competitors.
Our Net Promoter Score (NPS) currently stands at +79. Read how this could benefit your business here.
Customer Comments: June 2018
“[Trustco is an] amazing organisation to work with, with exceptional pricing. Always a pleasure speaking to Michelle and Gavin who help us with obscure requests at times.”
a Large Financial Planning Management company
“[Our account manager is] very knowledgeable and helpful – we often say that it feels like he is part of the team. Although the price is important, our main driver for continuing to use Trustco is because the service we receive is exemplary – we just don’t get that from any of our other suppliers.”
Network Infrastructure Manager,
an Event Management and Loyalty company