[BLOG] Thank you to all our loyal customers.
A big thank you to all our loyal customers who took the time to respond to our recent customer satisfaction survey.
Trustco works hard to build lasting relationships with our customers and values all feedback to see where we can improve. This ensures we continue to deliver the best service possible.
New to Trustco? This survey highlights many successes and the following 3 reasons show why you should consider us for any future IT projects.
1. Trustco’s NPS currently stands at +70. This is fantastic and something we are immensely proud of.
Net Promoter Score (NPS) is a measure of customer loyalty used by more than a million companies globally.
2. Our customers say things like this:
“…[the whole] team have fantastic attitudes and customer service. They always go above and beyond to resolve any and all issues we may have and do it with a positive and helpful attitude.” IT Purchaser, NHS
“[the account manager] is an outstanding example of how an account manager should look after customers, with the support of the team behind him, [he] has been able to offer a 5* service to ourselves, one of which we have not seen for a long time.” Network Engineer, a Software Development Company
“I know I can trust Trustco to not only provide competitive quotes but also to provide suggestions and discuss alternative options for a desired solution.” IT Manager, a large independent Estate Agent
“It’s all about the account manager! We have used Trustco for over 5 years because our account manager is outstanding – his product knowledge is superb; he deals with things quickly and efficiently and it often feels like he is an extension to our team.” Network Analyst, a Performance Improvement Company
2019 sees us celebrating 21 years in the IT industry. Our proven approach continues to work well for our customers including:
If you’d also like to start benefiting from the same levels of high service demonstrated above, please contact us here or call us on 0344 880 1999.