[BLOG] SLA compliance: Our Promise to You.
Trustco is determined to provide the most consistent and secure professional IT services to our customers.
Along with our service partner, we are proud to maintain 98.6% SLA compliance, delivering a premium service with a complete focus on meeting customer requirements.
Our range of premier support and maintenance services include Hardware Support, Inventory Management, Secure Data Disposal, UPS Services and Hardware Supply, delivered by a team of 14 qualified engineers across the UK and Ireland. Our Secure Data Disposal and Sanitisation services are certified by ADISA, an industry accreditation standard for companies delivering IT asset disposal support to customers.
We understand that dealing with multiple support companies to meet different requirements and expectations can be challenging. That’s why we have developed a bespoke system, to provide our customers with a quality customer service experience from start to finish, provided by a network of accredited engineers to support your needs through our 360 support services.
• Guaranteed responses and fixes within a defined SLA
• Nationwide spares locations for quick fix times
• 24/7 service desk and call logging facility
• Dedicated single point of contact
• Remote and onsite troubleshooting services.
Our SLAs are completed promptly, filling each customer with confidence. We offer a wide range of agreements that fit most customer needs, but we also can create more specific, bespoke SLAs to meet any business requirements.
At a time when budgets are tight, you can rely on us to reduce costs at the same time as improving SLAs. Whether you’re near the end of your current contract or not, get in touch with us for a comparative quotation.
To find out more about how our services can help you, please get in touch, or call us on 0344 880 1999.