[BLOG] Customer Satisfaction Guaranteed!
A big thank you to all our loyal customers who took the time to respond to our recent customer satisfaction survey.
2019 was an excellent year for the company. We continued to focus on commitment to quality, customer service and continuous improvement and the results of this survey reflect that, so thank you!
This survey highlights successes but most importantly, where we can improve. We act on this feedback to ensure we continue to deliver the best service possible.
The cornerstone of this survey is the Net Promoter Score (NPS).
NPS is a globally recognised customer loyalty metric that measures customers’ willingness not only to return but also to recommend Trustco. Chances are your business uses this metric too.
NPS is a number from -100 to +100. Scores higher than 0 are good, scores above 50 are excellent, but scores higher than 70 are exceptional.
Trustco’s NPS currently stands at +84. We are incredibly proud of this.
Tim Cripps, Managing Director, commented, “A big thank you to our loyal customers who took the time to respond to our customer satisfaction survey. Feedback is essential in helping shape the business as we move into a new exciting decade.
“This month Trustco was awarded a place to provide goods and services to the Crown Commercial Service TePAS framework. We look forward to welcoming more customers from the public sector over the next few years too.”
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If you’d also like to start benefiting from the same levels of high service as our customers, then please contact us here or call us on 0344 880 1999.
Net Promoter Score (NPS) was developed by (and is a registered trademark of) Fred Reichheld, Bain & Company, and Satmetrix.